Featured White Paper
Acts of Intelligence
Seven "best practices" for high-volume mailers to mitigate the impact of the proposed USPS® postal rate changes,save money and improve customer relations.
Featured Case Study
San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service
Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.
CIS Upgrades
Do more with your new or existing systems.
Many utilities are relying on legacy CIS systems that are difficult to use and offer limited flexibility. But deregulation and new competition are forcing utilities to bolster their customer service offerings — which requires new systems or upgrades to existing technology. While this creates new challenges in terms of data integration, it also opens the door to add new capabilities.
Combining flexible document composition tools with high-speed, high-volume document repositories allows you to create an enhanced customer experience in the most cost-effective manner.
Reduce overall operational costs.
Pitney Bowes Group 1 Software provides a full suite of Customer Communication Management tools that can easily be integrated with leading CIS systems. From data integration and manipulation to document composition, archiving, remote document access, electronic bill pay and online account management–you can add robust capabilities with minimal IT resources.
- Maintain data integrity
- Promote targeted cross-sell offers
- Reduce paper and postage expenses
- Gain market share
- Minimize calls to customer service
- Enable CSRs to view customer documents
Take advantage of our Distributed Output Management solutions today and provide the services customers have come to expect.